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i just got new iphone 11 but during call the screen turns black and remains black for 2,3 min

i just got new iphone 11 but during call the screen turns black and remains black for 2,3 minutes. Anyone faced same issue before?

iPhone 11, iOS 14

Posted on Feb 14, 2021 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2021 5:47 AM

Hello,

Hmm, that is normal during a call, but it should come back on when you lower it. See this:

Get help with the display on your iPhone, iPad, or iPod touch

If no help, have it checked:

Apple - Find Locations

Good luck.

1 reply

i just got new iphone 11 but during call the screen turns black and remains black for 2,3 min

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