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Touch ID - MacBook Pro - Big Sur OS

My touch ID will not work when I have anything plugged into the USB - C ports, if I take them out it works perfectly, very annoying. Is this a configuration issue? or a Glitch with Big Sur. This is a brand new MacBook Pro, purchased directly from Apple. Any thoughts, please.

Posted on Feb 15, 2021 2:19 AM

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Posted on Feb 15, 2021 3:07 AM

Hi,

If your MacBook Pro has Intel CPU, resetting SMC could solve the issue.

How to reset the SMC of your Mac - Apple Support

Also Try to run Apple Diagnostics if it reports something which related Touch ID(BMT001, BMT003 to BMT005, or DFR001).

Use Apple Diagnostics to test your Mac - Apple Support


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Touch ID - MacBook Pro - Big Sur OS

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