You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

doris1212 Author

Level 1

4 points

Macbook air built in keyboard and trackpad not work

My macbook air keyboard and trackpad suddenly has not response at all while I was using my macbook air. Only the power button works. What is the problem?what should I do?

MacBook Air 13″, macOS 11.1

Posted on Feb 17, 2021 3:32 PM

Top-ranking reply

Axel Foley

Level 10

149,370 points

Posted on Feb 17, 2021 11:14 PM

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Axel F.

View in context

Macbook air built in keyboard and trackpad not work

Similar questions