Forgot both Apple ID and Password

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Level 1

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Forgot both Apple ID and Password

I have put my 88-year old mother on my mobile plan and provided her with my old Apple iPhone 8+. I had erased that phone before I sent it to her and she was able to set it up with the Apple ID she had set up previously. She recently updated her iOS which prompted her to sign back in with her Apple ID and password. She has forgotten both. We have tried various IDs and passwords that she might have used, but with no success. Given that I own the phone, is there any way for me to have it revert back to my Apple ID?

Posted on Feb 22, 2021 8:17 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,615 points

Feb 22, 2021 8:26 AM in response to TBSvec

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork.

Request additional support for unlocking your device

Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support https://getsupport.apple.com Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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Forgot both Apple ID and Password

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