89 year old mom has iPhone with Apple ID. She cannot remember password for the ID. We bought her a new iPad. Unable to set it up without the password. Apple says it will be 12 days before they send instructions to recover and reset the password. Why?

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89 year old mom has iPhone with Apple ID. She cannot remember password for the ID. We bought her a new iPad. Unable to set it up without the password. Apple says it will be 12 days before they send instructions to recover and reset the password. Why?

89 year old mom has iPhone with Apple ID. She forgot her password. Just bought her a new iPad. Cannot set up without the password. Apple says it will be 12 days before they send instructions to her phone to recover and reset. Why 12 days! Have tried to reset on her phone, as well as my iPhone. Isn’t there a way to recover her PW without waiting 12 days? I’ve tried everything said on apple support

Posted on Apr 17, 2021 9:49 AM

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Answer 1

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Eric Root

Level 10

684,615 points

Apr 17, 2021 11:11 AM in response to Sandy M D

The password recovery system is now an automated process.

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89 year old mom has iPhone with Apple ID. She cannot remember password for the ID. We bought her a new iPad. Unable to set it up without the password. Apple says it will be 12 days before they send instructions to recover and reset the password. Why?

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