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Share iPad screen for remote IT support?

I'm trying to troubleshoot an iPad remotely, but I can't figure out how to see the iPad's screen. Normally, when I want to help someone with their computer, I just use TeamViewer or Zoom to have them show me their screen. (I can use a Win 10 laptop or an iPad on my end.) How do I do something like that for this iPad user?

The iPad user is not at all tech-savvy, so complex solutions involving configuring VPNs are not an option.

It's a latest-gen iPad mini, running the current iPad OS.

iPad mini 5 Wi-Fi, Cellular

Posted on Mar 3, 2021 12:24 PM

Top-ranking reply

taylormark1234

Level 4

1,092 points

Posted on Mar 3, 2021 1:21 PM

I do not think that you can remotely see a iPad users screen.

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Share iPad screen for remote IT support?

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