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Remote control of screen

Hi,

I am in the search for a remote control app for IT solutions that

enables us to take control of the screen of an iPad or iPhone from a Windows or Mac

environment. I've tried TeamViewer and AnyDesk which allow us to see

the screen and draw on it, but not physically take control of the

device which is important when assisting users. Please advise.

Thanks.

Posted on Jul 21, 2021 7:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 3:35 AM

iOS/iPadOS has no facility for remote control or remote management of the device. 


The best that you can likely achieve is to use FaceTime (or other communication platform) - and literally “talk-though” a problem; if you have similar hardware, and the same version of iPadOS installed, you should be able to work through a problem step-by-step.

4 replies
Question marked as Top-ranking reply

Jul 22, 2021 3:35 AM in response to AllisonH.

iOS/iPadOS has no facility for remote control or remote management of the device. 


The best that you can likely achieve is to use FaceTime (or other communication platform) - and literally “talk-though” a problem; if you have similar hardware, and the same version of iPadOS installed, you should be able to work through a problem step-by-step.

Remote control of screen

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