I cannot access my Appleid on my old MacBook Pro!

Question

Level 1

8 points

I cannot access my Appleid on my old MacBook Pro!

On my new MacBook Pro (2020 Intel) I have no problem and my old MacBook (mid 2009) is also registered under devices .

When accessing my Appleid on my old MacBook, the system is accepting my id and password, and after entering the numbers for the two-factor identification I receive just a white page back.

When accessing iCloud on my old MacBook, the system is asking my password over and over again. No message for wrong password. On my iPhone I receive a message for entering the two-factor numbers, but the system is asking only for my password.

Note that I did upgrade the old MacBook Pro to OSX 10.10.5 Yosemite just before I noticed this issue.

Could somebody help me?

Thank you very much

MacBook Pro 13″, OS X 10.10

Posted on Mar 15, 2021 7:45 AM

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Answer 1

Top-ranking reply

Hues G. Author

Level 1

8 points

Mar 17, 2021 8:34 AM in response to Eric Root

For your information:

on my old MacBook I can now enter iCloud with my Appleid account and password. From iCloud I reach my account settings.

But directly from internet into my Appleid account I am getting a white page!

Nothing is wrong with my account.

Excuse me for the trouble. Thanks

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Answer 2

Eric Root

Level 10

684,525 points

Mar 15, 2021 5:30 PM in response to Hues G.

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

https://etrecheck.com

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Answer 3

Hues G. Author

Level 1

8 points

Mar 16, 2021 4:41 AM in response to Eric Root

I created a new account and used Safe Mode, but it did not help for accessing my appleid on the old MacBook.

I did enter the etrecheck report in the Pastebin (/Users/Jo/Desktop/GS MacBook Pro 2021-03-16.pdf).

I guess I have to reload the OSX.

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Answer 4

Hues G. Author

Level 1

8 points

Mar 16, 2021 3:01 AM in response to Eric Root

Thanks Eric,

No ant-virus program and no VPN.

I will try out what you mentioned. I come back to you

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Answer 5

Eric Root

Level 10

684,525 points

Mar 16, 2021 7:47 AM in response to Hues G.

You are welcome. For the 2 Factor Authentication code, if you see a password box, enter the password (ABC) followed by the code (123) or ABC123 (no spaces).

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