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User profile for user: Mbury
Mbury Author
User level: Level 1
4 points

Wireless keyboard not working

My Smart Keyboard quit working or I get message “accessory not supported”. What can I do?

Posted on Mar 17, 2021 12:03 PM

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User profile for user: 6x6
6x6
User level: Level 6
16,442 points

Posted on Mar 17, 2021 12:20 PM

You could look at this article but I'm afraid you'll still need to contact Apple Support: If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
293,160 points

Mar 17, 2021 5:28 PM in response to Mbury

The alert that you report is typically characteristic of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard.

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Wireless keyboard not working

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