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iPhone sound not working

My iphone 7plus just restarted and the sound do not work anymore even if I connect an earphone, still cannot hear any sound. Please help

iPhone 7 Plus, iOS 14

Posted on Mar 21, 2021 1:09 AM

Top-ranking reply

Level 10

103,888 points

Posted on Mar 21, 2021 8:56 AM

Hello,

See these steps:

1) Check the silent button above the volume buttons. Do you see red? If so, move the slider.

2) Is Do Not Disturb on? Go to Settings > Do Not Disturb. Is it turned on? Check the times.

3) Go to Settings > Notifications > Messages. It is turned on?

4) Go to Settings > Sound & Haptics. Change the "Text Tone" to a different sound. Does it make a sound?

5) Send a text message to yourself for testing purposes.

Good luck.

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