Mac OS Big Sur and Canon MG5520

Hey there!

Did you happen to download the available drivers for this printer/scanner from Canon?:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg5520?subtab=downloads-firmware

Including the software and firmware they provide. I believe this should get it to work!

Otherwise, I’d check the specs of the scanner, if wireless (Or not), sometimes resetting the printing system and re-adding it is a good step:

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/mac

But I may first check out this article from Apple:

https://support.apple.com/guide/mac-help/solve-printing-problems-on-mac-mh14002/11.0/mac/11.0

Hope it works out!

Hey again! No worries. No resetting the printing system won’t update the print/scan software, it usually clears old settings that may prevent print/scan from working, (They typically come hand in hand).

I know you’re Mac is printing just fine, but not scanning, if the Mac appears to be working normally and recognizes your Canon device, as printing seems to prove, my guess is there is other software from Canon that’s needed to make it work, or the requirements for both don’t work together, which usually software attempts to fix.

Another valid question is, are you using the printing software that it came with? If so, you can try Image Capture in your Applications folder, if it works there, then it proves an issue with their software, not your Mac, if not:

You can test it on another admin user on your Mac, or using Safe Mode, and/or even, is connected wirelessly, on another network, (Although we know it already picks up the printer, so this would seem fruitless).

But you never know, I’ve seen many strange bugs over the years. Let me know how it goes, will help if I can!

Hey again! Hang in there, where there’s a will, there’s a way, (Until there’s not) Best of luck @Captain Maniac, awesome name by the way!