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black screen

my macbookpro just went black. all i can do is move the cursor. tried all usual suspects. nothing works.

any ideas?

MacBook Pro 15″, macOS 11.2

Posted on May 23, 2021 4:49 AM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2021 4:52 AM

Go step by step and test.


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Contact Apple.

    If steps posted above do not help,

    Click inside the box to choose an option.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

1 reply
Question marked as Top-ranking reply

May 23, 2021 4:52 AM in response to petramercedes

Go step by step and test.


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Contact Apple.

    If steps posted above do not help,

    Click inside the box to choose an option.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

black screen

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