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Apple store purchases

How do I delete purchases from my apple store?

iPhone 12 Pro Max, iOS 14

Posted on Jun 20, 2021 11:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2021 11:22 AM

Providing more information would make this a LOT easier to answer.


Realize that the Apple Store and the App & iTunes Stores are very different things. Are you sure you mean the APple Store? You cannot"delete" purchases, you can only return them if they are within the acceptable return period.


Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.


If you mean iTunes and App Store purchases, do you just want to delete them


Delete [third party] apps on your iPhone, iPad, and iPod touch - https://support.apple.com/HT207618


or by "delete" do you mean you have problems with unknown items? -->


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.



1 reply
Question marked as Top-ranking reply

Jun 21, 2021 11:22 AM in response to WesWes48

Providing more information would make this a LOT easier to answer.


Realize that the Apple Store and the App & iTunes Stores are very different things. Are you sure you mean the APple Store? You cannot"delete" purchases, you can only return them if they are within the acceptable return period.


Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.


If you mean iTunes and App Store purchases, do you just want to delete them


Delete [third party] apps on your iPhone, iPad, and iPod touch - https://support.apple.com/HT207618


or by "delete" do you mean you have problems with unknown items? -->


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.



Apple store purchases

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