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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i have recently updated my phone to IOS 14.6 and i have had some trouble with downloading songs, like i would download the songs and when offline they would work for about a day then it would continuously stop at the 15 second mark.
iPhone 11, iOS 14
Hi joelsmith24,
Thank you for participating in the Apple Support Communities. Here are a few steps to try first:
Test if the same thing happens when streaming a song.
Test using a strong Wi-Fi connection and then with a cellular connection.
Disable and then re-enable Sync Library.
Sign out and back in with your Apple ID which will remove offline content.
Remove affected content and download again.
Test high quality and Lossless (Settings > Music > Audio Quality).
Test with Dolby Atmos disabled (if in use).
Test if this occurs with the built-in speakers, with wired headphones and/or wireless (AirPods or Beats).
If the issue persist, Contact - Official Apple Support
Have a great day.
Hi joelsmith24,
Thank you for participating in the Apple Support Communities. Here are a few steps to try first:
Test if the same thing happens when streaming a song.
Test using a strong Wi-Fi connection and then with a cellular connection.
Disable and then re-enable Sync Library.
Sign out and back in with your Apple ID which will remove offline content.
Remove affected content and download again.
Test high quality and Lossless (Settings > Music > Audio Quality).
Test with Dolby Atmos disabled (if in use).
Test if this occurs with the built-in speakers, with wired headphones and/or wireless (AirPods or Beats).
If the issue persist, Contact - Official Apple Support
Have a great day.
Apple music not won't to fully download songs
