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I can not update or download apps in app store, its saying billing problem with previous purchase. how do i deal with it

i can not download or update app in the app store, its saying billing problem with previous purchase. How do i deal with it

iPhone 12 Pro Max, iOS 14

Posted on Jul 1, 2021 5:32 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2021 11:55 AM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


6 replies
Question marked as Top-ranking reply

Jul 1, 2021 11:55 AM in response to gamuchirai48

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


Jul 23, 2021 4:03 PM in response to gamuchirai48

I can’t update or download apps, a pop up keeps stating that there was a billing problem with my last purchase. The last purchase I made was in June and it shows on my purchases as paid. This just started happening a week ago and the most recent payment was 1 1/2 months ago and paid for. I have tried to reach Apple support for a week now, it’s virtually impossible to talk to anyone.

I can not update or download apps in app store, its saying billing problem with previous purchase. how do i deal with it

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