Apple's Trade-In Program - what happens when you want to return your new product in the 14 day return window?

Question

Level 1

8 points

Apple's Trade-In Program - what happens when you want to return your new product in the 14 day return window?

What I learned: Apple will only refund you the difference between your trade-in and the total cost of the computer you purchased. They will not refund you the total cost of the new computer if you change your mind and want a refund, even if it's within 14 days of purchase.

Has anyone else had this experience? I love Apple, but the reps I chatted with and spoke to seemed confused and didn't really know for sure what to do.

Mac mini, OS X 10.11

Posted on Jul 6, 2021 8:33 AM

Reply

Answer 1

Top-ranking reply

c0nsilience Author

Level 1

8 points

Jul 6, 2021 8:51 AM in response to Limnos

Here's the bottom line, from Apple, which just arrived via email:

"Because you returned your new Apple product after we had already credited your payment method for the value of your trade-in, we were only able to refund your payment method up to the original purchase price amount.

Therefore, we still owe you the value of your trade-in. Because we can’t apply that amount to your original payment method, we’ll issue it to you in an Apple Gift Card by email."

That's fair and understandable.

Reply

Answer 2

Limnos

Level 10

417,943 points

Jul 6, 2021 8:43 AM in response to c0nsilience

You may be looking at the wrong service.

Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.

Reply

Apple's Trade-In Program - what happens when you want to return your new product in the 14 day return window?

Similar questions