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The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
A few days ago I installed the update and now my IPad Air while I use it and suddenly shut down. I have to plug in the power to start again. I have enough battery power. I don’t know why. Please help.
[Re-Titled by Moderator]
If this is a 2013 iPad Air 1st gen still running some version of iOS 12, it could be anything.
That iPad is nearly 8-years old.
It maybe possible the internal, rechargeable battery in that iPad maybe failing.
You need to search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair & Battery usage & Charging support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
If this is a 2013 iPad Air 1st gen still running some version of iOS 12, it could be anything.
That iPad is nearly 8-years old.
It maybe possible the internal, rechargeable battery in that iPad maybe failing.
You need to search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair & Battery usage & Charging support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
What version of iPad Air do you have? If you continue to experience this issue, I would say to use the Get Support link at the top of the page here and contact Apple Support. They can run remote diagnostics on the battery.
There could be multiple reasons why your iPad shuts down randomly. For instance, the problem could be due to a software bug, cluttered storage.
After upgrade my iPad Air suddenly shutdown
