You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My emails are going to my trash folder after a few hours. How can I stop this? My settings are set to ask before deleting. Help

My emails are going to the trash folder after a few hours on my devices. My settings are set to “ ask before deleting” but it is still happening. Started a couple of weeks ago

iPhone 11

Posted on Aug 8, 2021 7:47 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2021 8:02 AM

There may have been a rule set on your email account at the server end.


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


1 reply
Question marked as Top-ranking reply

Aug 8, 2021 8:02 AM in response to Coach77

There may have been a rule set on your email account at the server end.


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


My emails are going to my trash folder after a few hours. How can I stop this? My settings are set to ask before deleting. Help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.