You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot my iPad password and now it asks me to connect to itunes but I tried to download itunes on my macbook but it failed to download and I did all the mac updates and my last update is macOS11.5.2

I forgot my iPad password and now it asks me to connect to itunes but I tried to download itunes on my macbook but it failed to download and I did all the mac updates and my last update is macOS11.5.2



iPad Air, iOS 11

Posted on Sep 1, 2021 7:43 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2021 9:02 AM

iTunes cannot be installed on a Mac that is running macOS 11.5.2. It was discontinued and replaced by other apps. See: What happened to iTunes? - Apple Support


For a forgotten iPad passcode, a Mac now uses Finder instead of iTunes. See the instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

1 reply
Question marked as Top-ranking reply

Sep 1, 2021 9:02 AM in response to haya207

iTunes cannot be installed on a Mac that is running macOS 11.5.2. It was discontinued and replaced by other apps. See: What happened to iTunes? - Apple Support


For a forgotten iPad passcode, a Mac now uses Finder instead of iTunes. See the instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

I forgot my iPad password and now it asks me to connect to itunes but I tried to download itunes on my macbook but it failed to download and I did all the mac updates and my last update is macOS11.5.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.