Cannot print emails

Question

Cannot print emails

Having a problem printing emails. Get a screen that says 'Composing'. Never had that before. Today, one email printed after about 5 minutes (I was working on something else while waiting.) Later tried three times to print and each time Mail locked up - sent a report to Apple each time. Tried on both printers (HP OJ Pro 9015 and Brother HL-L 2320 D). No problem printing to either from Word, Excel, Adobe Reader etc. Running a MacBook Pro 13" M1, with Mac OS 11.4; Mail 14.0 (3654.100.0.2.22). Appreciate any suggestions.

MacBook Pro (2020 and later)

Posted on Oct 6, 2021 12:55 PM

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Answer 1

Top-ranking reply

Old Toad

Level 10

210,615 points

Oct 23, 2021 1:40 PM in response to Jeff Stephens

Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

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Answer 2

tbirdvet

Level 6

14,483 points

Oct 6, 2021 4:21 PM in response to Jeff Stephens

I sometimes get "composing" if the email contains heavy graphics but never an issue with just print and little graphics.

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Answer 3

Oct 7, 2021 7:08 AM in response to tbirdvet

Thanks for your input. Just tried to print another email - no graphics, just text. This time it said 'Preparing' and locked up. Had to do a Forced Quit. Hopefully will get a suggestion soon.

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Answer 4

Oct 23, 2021 12:41 PM in response to Jeff Stephens

Still having the printing problem with Mail - and only the one reply. Can anyone help????

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Answer 5

Oct 24, 2021 10:57 AM in response to Old Toad

Great suggestion. Safe mode helped me identify the problem and got it solved. Will remember to try safe mode in the future if I get a puzzling issue.

Thanks again.

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Cannot print emails

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