You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why won't my phone restart

Hi so I have an iphone 11 and while I was using it, it closed me out of all my apps and froze. Ive been trying for almost an hour to restart it but holding down the power and volume butter is not responsive. Is there anyway I can restart it without taking it to an apple store?

iPhone 11, iOS 15

Posted on Oct 10, 2021 8:29 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2021 8:33 PM

shanyah98 Said:

"Why won't my phone restart: Hi so I have an iphone 11 and while I was using it, it closed me out of all my apps and froze. Ive been trying for almost an hour to restart it but holding down the power and volume butter is not responsive. Is there anyway I can restart it without taking it to an apple store?"

-------


Troubleshooting This:

Try the Tips at these Apple Support Links:






2 replies
Question marked as Top-ranking reply

Oct 10, 2021 8:33 PM in response to shanyah98

shanyah98 Said:

"Why won't my phone restart: Hi so I have an iphone 11 and while I was using it, it closed me out of all my apps and froze. Ive been trying for almost an hour to restart it but holding down the power and volume butter is not responsive. Is there anyway I can restart it without taking it to an apple store?"

-------


Troubleshooting This:

Try the Tips at these Apple Support Links:






Oct 10, 2021 8:33 PM in response to shanyah98

I do not believe that you are restarting your iPhone correctly.

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

Why won't my phone restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.