You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won’t turn off

Why won’t my iPhone turn off? It got stuck when sending a text and that screen went blank. I want to reboot but the phone won’t turn off. I’m pressing the right button on the side and holding it and nothing. I’m still able to use other apps but not the text, when I click on message that stern is just white.

iPhone X, iOS 15

Posted on Oct 12, 2021 10:41 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2021 7:48 PM

Hi rosina194,

Welcome to the Apple Community.


Apple support has an article online,ine that can guide you:


If your iPhone has a frozen screen, 

doesn't respond when you touch it,

or becomes stuck when you turn it on,

learn what to do.


https://support.apple.com/en-us/HT201412


Hope this works for you :-)

1 reply

iPhone won’t turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.