You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Fioghi Author

Level 1

4 points

Apple ID issue

Hello, my little boy has been gifted an old Iphone 7+ by a friend. However, we could not use it because it was linked to their Apple ID, they have kindly unlinked the Iphone on their end but the IPhone is still asking us for their apple password, which -for obvious privacy reasons- they do not want to share and they cannot pop-in to ours and enter it themselves as they have relocated to Scotland (hence the gift to get rid of the phone!). What can we do?

Posted on Oct 19, 2021 9:38 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 19, 2021 10:31 AM

Ask the previous owner to do the steps in the article below.

Selling/Giving Away Device.

View in context

Apple ID issue

Similar questions