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2nd generation iPad

How can I re-set up this iPad so I can give it as a gift to a family member in another country? I have erased everything and am trying to reset it up for them to a point before I send it but it will not accept their Apple ID and Password.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Sep 7, 2020 4:43 PM

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Question marked as Top-ranking reply

Posted on Sep 7, 2020 4:51 PM

Have you done everything describe here:

https://support.apple.com/en-us/HT201351


You will know that a device is ready for you to transfer when you’re asked to “Set up your iPhone”, “Set up your iPad” or “Set up your iPod” the first time you turn it on.


Ref: https://support.apple.com/en-au/HT201365



6 replies
Question marked as Top-ranking reply

Sep 7, 2020 4:51 PM in response to oldsailor49

Have you done everything describe here:

https://support.apple.com/en-us/HT201351


You will know that a device is ready for you to transfer when you’re asked to “Set up your iPhone”, “Set up your iPad” or “Set up your iPod” the first time you turn it on.


Ref: https://support.apple.com/en-au/HT201365



Sep 7, 2020 5:13 PM in response to oldsailor49

The setup procedure.


Set up your iPhone, iPad, or iPod touch - Apple Support


Are you seeing an Activation Lock?


If so, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



2nd generation iPad

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