Unable to Print. File Corrupt. HP Color Jet Pro MFP M477fnw

macmikeal wrote:

My HP Color Jet Pro MFP M477fnw will not print with out giving the Unable to Print. File Corrupt. Message. Ive tried wifi printing, Ethernet printing and USB connection same issue. I take the same file to a, pardon the profanity, Windows 10 Dell computer and it prints perfect. So I figure its a case of planned obsolesence (sp?)? Any body have a fix for this? I hate to get rid of this printer. I know we are suppose to buy new products every 5 years or so the industry thinks but there are other things I need to spend my hard earned dollars on. Side note I have a HP 1012 black and white laser printer that I have used for at least 15 years and works on Big Sur. Any ideas? Macmikeal (at) Mac (dot) com.

Solve printing problems on Mac

https://support.apple.com/guide/mac-help/solve-printing-problems-on-mac-mh14002/mac

If it is listed as AirPrint printer, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.

Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900

about AirPrint

https://support.apple.com/en-us/HT201311

Reset print system if necessary:

If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343

Load the latest firmware if not already loaded, and try the AirPrint path again.

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M477_M377/M477_M377_MFP_Series_FW_Update-20201022.dmg

Failing that, load the vendor drivers and try configuring the printer again:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

If that fails, remove the printer from the printer settings, and re-add it (first trying the AirPrint path, then vendor drivers), and try again.

If that fails, remove the printer again, reset the printing system, and re-install the printer (first try AirPrint, then try with the vendor drivers).