You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i bought a used iphone 11 online im trying to reset to factory settings but i cant cause previous owner never removed their information with icloud or google what can i do

i bought a used iphone 11 online im trying to reset to factory settings but i cant cause previous owner never removed their information with icloud or google what can i do

Posted on Oct 28, 2021 8:54 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2021 9:07 PM

Return it for a refund or have the previous owner remove the activation lock. https://support.apple.com/en-us/HT201441

1 reply

i bought a used iphone 11 online im trying to reset to factory settings but i cant cause previous owner never removed their information with icloud or google what can i do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.