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I lost my iPhone and got a new one with a new number, but when I try to sign in to iTunes it wants to send the code to my old number

How can I sign into my iTunes account if it keeps sending a code to my old number?

iPhone 12 Pro Max

Posted on Oct 31, 2021 3:22 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2021 10:55 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

1 reply
Question marked as Top-ranking reply

Oct 31, 2021 10:55 AM in response to JohnDoe1369

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

I lost my iPhone and got a new one with a new number, but when I try to sign in to iTunes it wants to send the code to my old number

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