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i got a new phone and when I went to set it up I pressed switch phone through device.
My old phone was my grandmas phone but i logged into my iCloud account when I got it.
my new phone is now saying I have to log into her iCloud but I don’t know her password I want to log into my account.
I did get all of my pictures and contacts, service all of that. I just can’t download things because it is telling me to put her password in there
iPhone XR, iOS 14
What can't you download? If it is apps, those apps were probably downloaded using her Apple ID. Try signing out of the App Store/iTunes, restart, and then sign back in. Check the downloads to see if the apps requiring downloading are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.
See the Apple Support articles below for contact information.
Apple Support schedule phone call -
If necessary, try Twitter
https://twitter.com/AppleSupport. -
If it you can't download iCloud data, it is probably data associated with her ID.
What can't you download? If it is apps, those apps were probably downloaded using her Apple ID. Try signing out of the App Store/iTunes, restart, and then sign back in. Check the downloads to see if the apps requiring downloading are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.
See the Apple Support articles below for contact information.
Apple Support schedule phone call -
If necessary, try Twitter
https://twitter.com/AppleSupport. -
If it you can't download iCloud data, it is probably data associated with her ID.
New iPhone setting it up IPhone XR
