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Wrong apple id for ipad

My kids disabled my ipad so I went to restart it to factory settings and now it is making me put in my apple id and password. When I go to put it in it's not recognizing it and saying I have it wrong. I have tried mine my husbands and nothing is working.

iPad

Posted on Dec 8, 2021 7:09 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2021 7:17 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.

1 reply
Question marked as Top-ranking reply

Dec 8, 2021 7:17 PM in response to CShakotkoBurns

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.

Wrong apple id for ipad

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