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Hi, I have a problem with my Mac. When Im watching streams on Twitch or playing games the Mac freeze and after a few seconds it goes back to the log screen. The sounds still going but i can't move the trackpad or do anything. Didn't solve after restart SMC or reinstall Monterey.
My Mac is a Macbook Pro 13', 2020.
Thanks for help.
Hi,
Try to check your MacBook Pro with Apple Diagnostics if it reports something hardware error.
Use Apple Diagnostics to test your Mac - Apple Support
Apple Diagnostics reference codes - Apple Support
If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Hi,
Try to check your MacBook Pro with Apple Diagnostics if it reports something hardware error.
Use Apple Diagnostics to test your Mac - Apple Support
Apple Diagnostics reference codes - Apple Support
If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Same problem
