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Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
My iPad cannot be charged. I connect to the outlet. It shows the iPad is not charging If I remove the charger it will show a picture of needing to charge. If I decide to change the battery will my iPad work. If it is totally dead and I need to buy a new one. What is the cheapest model. I only need it for message. Email and you tube zoom
etc
iPad Air, iOS 12
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
Should you need to consider replacement of your iPad, the 2021 iPad9 WiFi Only model is the cheapest of the current model lime-up. Whist not available as new directly from Apple, the previous generation iPad8 (or even the iPad7) may still be available from Apple Authorised Retailers at slightly lower cost.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
Should you need to consider replacement of your iPad, the 2021 iPad9 WiFi Only model is the cheapest of the current model lime-up. Whist not available as new directly from Apple, the previous generation iPad8 (or even the iPad7) may still be available from Apple Authorised Retailers at slightly lower cost.
iPad charging
