Need to reset Apple ID from the iPhone 11 Pro

If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

You're not addressing Apple here. This is a user-to-user tech support forum and we, just users like you, can't help you, sorry.

Only Apple Technicians can decide (and do it) at an Apple Store, if your documentation is approved.

Best of luck.

Giulio