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I have a new iPad and can't download any apps from the store.

I get a message that says my account has been disabled in the App Store and iTunes Store when I try to get an app.


I have reset my password as suggested and set up the dual factor authentication. still get the same message when I try to get something from the store.

iPad Pro 10.5-inch, Wi-Fi

Posted on Jan 25, 2022 5:08 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2022 8:53 AM

agmathieu wrote:

I get a message that says my account has been disabled in the App Store and iTunes Store when I try to get an app.

I have reset my password as suggested and set up the dual factor authentication. still get the same message when I try to get something from the store.

If your Apple ID is locked or disabled - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 25, 2022 8:53 AM in response to agmathieu

agmathieu wrote:

I get a message that says my account has been disabled in the App Store and iTunes Store when I try to get an app.

I have reset my password as suggested and set up the dual factor authentication. still get the same message when I try to get something from the store.

If your Apple ID is locked or disabled - Apple Support

I have a new iPad and can't download any apps from the store.

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