Unable to transfer iTunes library to iPhone 13 Pro

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Level 1

4 points

Unable to transfer iTunes library to iPhone 13 Pro

I upgraded from an iPhone 11 to iPhone 13 Pro in December. The only music that transferred was the songs purchased through iTunes. I opted to begin an Apple Music trial until I had time to sit and transfer music from my PC iTunes to the new phone. I keep receiving the following message when trying to transfer music:

Some of the files were not copied to the iPhone because iCloud Music Library is enabled on this iPhone.

I’m running iOS 15.2.1. I tried disabling “sync library” but the error persisted. Is this an issue with starting Apple Music? I have albums/songs that aren’t available through Apple Music and would really like them back on my phone. Does anyone have any suggestions?

iPhone 13 Pro, iOS 15

Posted on Jan 26, 2022 7:54 PM

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Answer 1

Top-ranking reply

WolfoftheIrish

Level 2

151 points

Jan 26, 2022 8:25 PM in response to Saravara7

Hi there,

I think the issue is probably with the computer where the music is stored. Because you have enabled iCloud Music Library on the new phone and subscribed to Apple Music you won't be able to directly sync the purchased music stored in iTunes on your PC. To fix this try enabling Sync music library in the iTunes settings on your PC.

See this Support Article for more information on how to do this.

Hope this helps!

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Answer 2

Jan 26, 2022 9:52 PM in response to Saravara7

try restarting your iPhone or iPad by holding down the home and power button
try signing out of your Apple ID by going into settings and clicking the name at the top of the screen and click sign out
Contact apple support if none of the options work

i wish you the best of luck with this issue

dan

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