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Can not load Bluetooth preference pane. mouse won't scroll. just updated to 12.2.1

Could not load Bluetooth preference pane. mouse won't scroll. just updated to 12.2.1

iMac 27″, macOS 10.14

Posted on Feb 14, 2022 7:50 PM

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Question marked as Top-ranking reply

Posted on Feb 14, 2022 9:43 PM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then restart normally and test.

1 reply
Question marked as Top-ranking reply

Feb 14, 2022 9:43 PM in response to mcmotor

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then restart normally and test.

Can not load Bluetooth preference pane. mouse won't scroll. just updated to 12.2.1

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