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Issues connecting to internet on my refurbished iPhone

Hi!

I have an Iphone XR and since a acouple of days some of my apps such as Youtube, Messenger and Whatsapp have been having issues connecting to internet even though I have called my network provider and there is no problem on that end. I can browse on safari just fine, same goes for Facebook, Instagram etc... however whatsapp just doesn't seem to connect, youtube loads the home screen just fine and the suggested videos when clicking on a video but not the video in itself, and messenger allows me to receive messages but not send them. Or with a minimum of two hour delay.

Also I am having issues connecting to the wifi. It says it is connected but I am always on mobile data and if I switch it off, nothing. Even though my computor and the rest of the family have no issues.

My Iphone is refurbished, can that be the cause? It was almost new though. I have done everything.

Thank you


[Re-Titled by Moderator]

iPhone XR, iOS 15

Posted on Feb 25, 2022 2:34 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2022 3:00 AM

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support


Check also the Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support


Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support


If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password - Apple Support


If they are On, turn Off Hotspot & VPN.

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 25, 2022 3:00 AM in response to chinyelum

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support


Check also the Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support


Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support


If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password - Apple Support


If they are On, turn Off Hotspot & VPN.

Issues connecting to internet on my refurbished iPhone

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