You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Lizzybeth38
Lizzybeth38 Author
User level: Level 1
4 points

IPhone 14 Plus - internet and wifi issues

Following transfer from previous iphone (11) I am having trouble with some apps accessing WIFI. For example Facebook works okay but Messenger has "No Internet Connection" although on Wifi. Also not able to send or receive imessages. I have reset my wifi, reset the Network settings on the phone, uninstalled and reinstalled apps and downloaded latest IOS version. Should I start again?

iPhone 14 Plus

Posted on Dec 7, 2022 10:35 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,978 points

Posted on Dec 7, 2022 10:36 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,978 points

Dec 7, 2022 10:36 PM in response to Lizzybeth38

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



Reply
User profile for user: Lizzybeth38
Lizzybeth38 Author
User level: Level 1
4 points

Dec 8, 2022 1:55 AM in response to SravanKrA

Thanks for your help however the wifi is working but not for all apps. I had no issue with modem/wifi with previous mobile and neither do other family members now. We have no mobile service in the house so totally reliant on wifi. It must therefore be the modem that is connecting phone to the limited service that I have - can do banking, search on internet, Instagram but messaging seems to be the main issue.

Reply

IPhone 14 Plus - internet and wifi issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up