EarPods not working.
I have a iPhone 11 Pro Max and when I plug in EarPods thru the lightning port the phone don’t get connected. I try with 2 different pairs and they are work in a different phones.
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You might try this:
If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support
Or this:
Force restart iPhone – Apple Support (UK)
If these steps don‘t help, consider reaching out to Apple Support:
Contact - Official Apple Support
Also, your EarPods come with a 1-year warranty from Apple. If you bought your EarPods within that year, you can get a free replacement at apple. Find out more here:
Legal - Accessory Warranty English - Apple