You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook air2018

Hello. I bought a MacBook Air a few years ago from a third party. I think like Craigslist. I don’t remember and I have been using it fine since well about 4 months ago I tried to factory reset it it and now it locked me out and is using the previous owners ID. I have no way to contact them or anything. I have no proof of purchase it was a long time ago. It is on my find my iPhone and the serial number is on my device account. How can I fix this?

MacBook Air 13″, macOS 11.6

Posted on Apr 23, 2022 12:47 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2022 2:22 AM

Unfortunately, only the original owner can remove the activation lock for as far as I know

How to remove Activation Lock - Apple Support


1 reply

MacBook air2018

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.