You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

strãñ Author

Level 1

4 points

Screen doesn’t turn off when on call

[Re-Titled by Moderator]

Posted on May 8, 2022 11:46 PM

Top-ranking reply

ProustGiulio

Level 10

208,488 points

Posted on May 9, 2022 12:07 AM

If you're sure that nothing (cover or screen protector) is obstructing your proximity sensor activity, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

View in context

Screen doesn’t turn off when on call

Similar questions