My shortcut to create a screen capture stopped working.
Both Shift, Command 4 and Shift, Command 3 stopped working. I've reset the Preferences panel to no avail. What do I do now?
iMac 21.5″, macOS 12.3
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Check your keyboard shortcuts in System Preferences. You have not advised if you have done ANY troubleshooting so I'd start with restarting your computer in Safe Mode.
Please restart the computer in Safe Mode per the directions in the How to use safe mode on your Mac - Apple Support link.
Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.
Next, please restart normally and please retest.
I also recommend that you read Writing an effective Apple Support Communities Question
