You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone is disabled. I have diagnostics on. It is conneted to wifi. It is an old phone on my account. I want to factory reset it.

my phone is disabled. I dont know passcode. I want to factory reset it. It is connected to apple support through wifi



iPhone 8

Posted on May 25, 2022 9:57 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2022 9:59 AM

Follow the instructions here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

3 replies

my iphone is disabled. I have diagnostics on. It is conneted to wifi. It is an old phone on my account. I want to factory reset it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.