Return
Returned an iphone 2 pro to the store personally
Not had refund and looked on my account saying I had a replacement what the **** no I didn't
What is going on
iPhone 13
Keithyburns Said:
"Return: Returned an iphone 2 pro to the store personally Not had refund and looked on my account saying I had a replacement what the **** no I didn't What is going on"
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About this Message:
It may be an error in their transaction database.
Troubleshooting Unknown Payments:
Contact Apple Support:
Take this up with Apple Support directly.
Go Here: If you See 'apple.com/bill' on your Billing Statement - Apple Support
Call Apple Support:
For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum. Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing Session with the Apple Rep.
Apple’s Contact Information:
- Contact Us - Choose Locations
- Proceed from there as necessary
Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)
Screenshare with the Apple Rep
To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.
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