You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I purchased an Apple tv box in February, the remote ran out of charge recently. After charging for >24 hour it still does not work. My question is who do I take it to to fix please.
Apple TV 4K, tvOS 15
Did you charge it with a Lightning-to-USB cable, plugged in directly to a computer, or to a power adapter in an AC socket?
Charge your Siri Remote - Apple Support
If the remote got unpaired somehow, then try pairing it again as described on:
Did you charge it with a Lightning-to-USB cable, plugged in directly to a computer, or to a power adapter in an AC socket?
Charge your Siri Remote - Apple Support
If the remote got unpaired somehow, then try pairing it again as described on:
Thank you for your suggestions, but after spending a lot of time with no success and being advised I needed a new remote, I gave an old charger a go and next morning the remote was working, so it was a defective lightening cable.
I’m glad that you have it working now, and that you didn’t have to replace the remote.
I purchased an Apple tv box in February, the remote ran out of charge recently. After charging for >24 hour it still does not work.
