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Jimandcindy Author

Level 1

4 points

Phone is frozen. Will not let me turn it off to try to restart. No apps will work

My wife’s phone is frozen. We can not turn it off to try to restart. No apps will work

iPhone 13, iOS 15

Posted on Jul 17, 2022 5:08 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,734 points

Posted on Jul 17, 2022 5:13 PM

Try a Forced Reset

Quickly press and release the Volume Up button

Quickly press and release the Volume Down button

Hold in the Side button until the Apple logo appears on the screen

Do not release the Side button when the slider appears. Keep holding the button until the Apple icon appears in the center of the screen, then release the Side button.

If still no luck after a few tries, it's off to the Apple Store or Apple Repair shop.

Force restart iPhone - Apple Support Official Apple Support › guide › iphone › ios

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Phone is frozen. Will not let me turn it off to try to restart. No apps will work

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