You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Requested 6 digit old passcode when I have 4

I have a new IPHONE 11. In order to "Update Apple ID Settings", I am putting in my new 6 digit code. All good. Then it asks for my old 6 digit pass passcode. I only have a 4 digit code. What to do?

iPhone 5c, iOS 10

Posted on Jul 19, 2022 8:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2022 9:07 PM

Whose Apple ID is this?


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

2 replies
Question marked as Top-ranking reply

Jul 19, 2022 9:07 PM in response to Singlerose

Whose Apple ID is this?


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

Jul 19, 2022 9:23 PM in response to Singlerose

Singlerose Said:

"Requested 6 digit old passcode when I have 4: I have a new IPHONE 11. In order to 'Update Apple ID Settings', I am putting in my new 6 digit code. All good. Then it asks for my old 6 digit pass passcode. I only have a 4 digit code. What to do?"

-------


Using 4 Digits:

If this is your iPhone, then place two 0s in front of the code. See if that makes all the difference.

Requested 6 digit old passcode when I have 4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.