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User profile for user: jon.gould
jon.gould Author
User level: Level 1
6 points

iPhone is asking me to sign in to an old (orphan) Apple ID

My iPhone is asking me to sign in to an old AppleID that I no longer have access to. This is an old work email address which dates back years when I linked my work and home accounts in order to simplify the carrying of two phones.


my question is twofold: (1) where can I find what Services are using this old ID and (2) how can I disable/resolve this message so I no longer have to deal with the reminders whenever I reboot my phone?


in answer to the obvious question, I don’t know the password for this account and I do not have the ability to request access to it. Thanks in advance for any helpful suggestions.

Apple TV HD, tvOS 14

Posted on Aug 15, 2022 2:00 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Posted on Aug 15, 2022 8:48 AM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Aug 15, 2022 8:48 AM in response to jon.gould

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

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iPhone is asking me to sign in to an old (orphan) Apple ID

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