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Hi Support
- I've turned on Family purchase sharing
- I've bought the software before,
- and now when my family member download the same software, it is being charged again
- contacted the iTunes support and the refund is refused, and give me no valid reason ..
this is ridiculous .
what is family sharing for then ?
MacBook Pro 14″, macOS 12.5
Did you make sure Family Sharing was properly set up and people appear on your member list?
Set up Family Sharing - Apple Support
They should have seen whether or not they were going to be billed when setting up a download, and then simply not downloaded the item until the problem was resolved.
Sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
As for the refused refund, you can try contacting Apple about this:
If a reporting a problem request is unsuccessful you can also try clicking here --> Choose your country or region - Official Apple Support Select your country, then a product.
Did you make sure Family Sharing was properly set up and people appear on your member list?
Set up Family Sharing - Apple Support
They should have seen whether or not they were going to be billed when setting up a download, and then simply not downloaded the item until the problem was resolved.
Sometimes it helps to have the devices involved take a fresh look at settings:
- Try signing out of accounts and back in again.
- Restarting is a simple step that can resolve many unexpected behaviors.
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
As for the refused refund, you can try contacting Apple about this:
If a reporting a problem request is unsuccessful you can also try clicking here --> Choose your country or region - Official Apple Support Select your country, then a product.
Double charged even after family sharing is turn on
