software update freeze on new macbook

Hey Dicca,

Many times when an update hangs, it’s not frozen but just taking time to install updates. Update time can vary and hang in cases depending on a number of factors. Unless you’re receiving an error, you may want to wait for the process to complete. You can read more about the update process within the resource you came to us from:

Update macOS on Mac

Take care.

• Do you have any antivirus apps installed if so uninstall them
• Shut down all apps then try updating again
• Try updating in Safe Mode