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User profile for user: 123pleasehelpme456
123pleasehelpme456 Author
User level: Level 1
9 points

Lightning to Headphone Adapter Wayyyy Too Quiet

Hi


I have to admit, I mostly listen to my music via my computer, sometimes on speaker, sometimes with headphones, therefore I rarely use my phone's music, nor headphones attached to my phone. Every once in a while, I do, though. For the past few months, I have been nursing a flaky Lightning to Headphone adapter, however I am planning on using my phone's music more next month, so I decided to purchase a new adapter. Well, I did, but when I plugged it in to test it, my music volume bar went all the way up, and when I played a song, I could barely hear the song, despite the volume being all the way up. I have really good hearing, and always keep it at one volume click, or lower (as low as it possibly can go). This was at 100% and I could barely discern what the song was. I actually had this problem before, however it was when I purchased a non OEM adapter. I figured it was just a technical error because it wasn't genuine, however this time, it is genuine Apple. Any ideas on why this is happening? I like my music playing quiet, but not THIS quiet!

iPhone XR

Posted on Dec 3, 2022 12:49 PM

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Question marked as Top-ranking reply
User profile for user: K_Faith
K_Faith
User level: Community Specialist

Posted on Dec 6, 2022 9:04 AM

Hello 123pleasehelpme456,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sound on your iPhone. Try the steps listed here to see if they resolve the issue: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support



"Follow these steps

  1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
  2. iPhone ring/silent switch

  4. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Contact Apple Support

If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films, or cases from your device. 
  2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
  5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location."


You can also try the steps lsited here to see if they resolve the issue: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support


We hope this helps.


Cheers!



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1 reply
Question marked as Top-ranking reply
User profile for user: K_Faith
K_Faith
User level: Community Specialist

Dec 6, 2022 9:04 AM in response to 123pleasehelpme456

Hello 123pleasehelpme456,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sound on your iPhone. Try the steps listed here to see if they resolve the issue: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support



"Follow these steps

  1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
  2. iPhone ring/silent switch

  4. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Contact Apple Support

If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films, or cases from your device. 
  2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
  5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location."


You can also try the steps lsited here to see if they resolve the issue: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support


We hope this helps.


Cheers!



Reply

Lightning to Headphone Adapter Wayyyy Too Quiet

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